From Saturday 8th August 2020, it is mandatory.

The government has added museums, galleries, cinemas, places of worship and other indoor venues to the list of places where face coverings should be worn in England.

This is especially where social distancing may be difficult and where you will come into contact with people you do not normally meet.


  • Children under 3 should never wear one
  • Children under 11 are not required to wear one

Others are exempt for reasons of age, health or disability.

The QQ team has a duty to promote compliance as much as it reasonably can. We also have a duty not to ask for written evidence from those who have reasons for not wearing one.

PLEASE NOTE: Our managed entry and our large internal space allows social bubbles to maintain solid distance between themselves and other bubbles, well beyond two metres.

BUT: we ask that children are kept within their bubbles at all times.

Yes. Yes. Yes. Cancel for a full refund. Or tell us a date you would like to move the booking to. Please contact, as soon as you can:

The entire attraction is on one level. It has a fully accessible WC that contains a changing area and an adult-sized bench. There is adequate space in this WC for a disabled adult and up to two carers.

The majority of exhibits can be enjoyed by all, although a few minor exhibits present some height issues.

There is one small section with ambient strobe lighting. If this is not for you, please speak to a team member at reception. We’ll get that turned off for you, at a flick of a switch … not a problem.

We’ve put together a little google map for nearby parking. It is just here.

(All of the information was correct when we last checked this on: 23rd July 2020)

Most people spend between 1 to 2 hours here. We ask you to arrive for a dedicated entry time-slot. However, once you are in, we have great space, so feel free to explore at your own pace.

  • Students (with valid NUS card)

  • Seniors over the age of 60 (with proof of age)

  • Someone working in the NHS and Emergency Services (with work ID being produced upon arrival)

  • Disabled visitors will be admitted at concessionary rates (adult or child).

Please note that concessionary rates can not be used in conjunction with special discounts or promotions.

Guests able to provide evidence of their disability will be entitled to bring a carer free of charge.  For proof of disability ONE OF THE FOLLOWING MUST BE PRODUCED ON ARRIVAL:

  • Entitlement to Disability Living Allowance for children under 16 or DLA/Personal Independent Payments (PIP) for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book.

  • Attendance Allowance or Carer’s Allowance letter of award.

  • Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded Incapacity Benefit or Employment and Support Allowance (ESA).

  • A valid Blue Badge.

  • In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI).

  • A local authority registration document which is local to the attraction where it is being submitted.

  • A recognised Assistance Dog ID Card.

  • Credibility’s Access Card.

Please note that all documentation should be dated within 2 years.

Booking online guarantees entry. To manage numbers and protect each other’s bubbles, we are strongly encouraging online booking.

However, if there are available slots, walk-ups are welcome. We will get you in as quickly as we can, in a safely spaced manner.

  • Click the link on the homepage … or this one here.

  • Select the number of tickets you want.

  • Check availability.

  • After booking, check for your tickets and confirmation.

Tickets are sent from our partners at Ticket Quarter/ACC, Liverpool. If they are not in your inbox, please check your spam for an email from: